The ramblings of a former DWP Civil Servant ...

For some time now, the delivery of public services via the Internet has become a routine choice, alongside more traditional methods of delivery.  A change that I think few would see anything about which to object.

However, since May 2010 digital by default has become to mean a policy by which the online option becomes the only ‘easy’ way to access public services.  This policy is often justified on the grounds that it saves public money, but like so much LibCon enacted policy it has unfortunate consequences, to say the least for many of the poorest people in our society.

DWP has embraced digital by default with alacrity.  It is fundamental to the implementation of Universal Credit.  You will not be able to claim UC without access to the Internet.  The intention being that you will manage your UC claim like you would your Internet bank account.  However, unlike most…

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